Your satisfaction is our priority.
Returns & Exchanges
At Fieldway Indonesia, we take pride in the quality of our products and want you to feel confident in every purchase. We understand that sometimes the size isn't perfect or the product doesn't meet your expectations. That is why we have designed a straightforward exchange process to ensure you get exactly what you’re looking for. Please review our detailed policy below to start your exchange.
Your satisfaction is our priority.
Returns & Exchanges
At Fieldway Indonesia, we take pride in the quality of our products and want you to feel confident in every purchase. We understand that sometimes the size isn't perfect or the product doesn't meet your expectations. That is why we have designed a straightforward exchange process to ensure you get exactly what you’re looking for. Please review our detailed policy below to start your exchange.
You have 7 days from the date you receive your package to request an exchange. We recommend trying on your items immediately upon arrival to ensure they meet your needs.
To be eligible for an exchange, items must be in their original, unworn, and unwashed condition. All original tags, labels, and packaging must remain attached. We cannot accept items that show signs of wear, stains, or odors.
- Size/Style Exchange: The customer is responsible for the return shipping costs and the shipping fee for the replacement item.
- Defective/Wrong Item: If we made a mistake or the item is damaged, Fieldway Indonesia will cover 100% of the shipping costs.
Contact our Customer Service via WhatsApp with your Order ID.
Provide a clear Unboxing Video or photo of the product.
Once approved, ship the item back to our warehouse.
We will inspect the item and ship your replacement within 1-3 business days.
Items marked as "Sale" or "Final Purchase" cannot be returned or exchanged. For hygiene reasons, certain accessories like socks are also excluded from this policy.
We currently offer exchanges only. Store credit or refunds will only be issued in the rare event that a defective item is out of stock and cannot be replaced.
Your satisfaction is our priority. With our 7-day Hassle-Free Exchange Policy, you never have to worry about the wrong fit. We ensure every piece meets the highest quality standards. Questions about sizing or your order? We’re here to help!