We are here to ensure you have the best experience with Fieldway products and services. If you have any questions or need assistance, you can find the answers below.

Support Categories

🔹 Orders & Shipping

• How can I track my order?
  You can track your order by checking the tracking number sent to your email or by logging into your Fieldway account under “My Orders.”
• How long does shipping take?
  Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days, depending on your location.

🔹 Payments & Promotions

• What payment methods are available?
  We accept credit/debit cards (Visa, MasterCard), and bank transfers for select regions.
• How do I use a promo code?
  Enter your promo code at checkout under the “Discount Code” section, then click “Apply.”

🔹 Products 

• How do I take care of my Fieldway products?
  Each product comes with specific care instructions. Generally, store your items in a dry place and follow the maintenance guide provided.

🔹 Account & Security

• How do I create or update my Fieldway account?
  You can sign up or update your details by visiting the “My Account” section on our website.
• I forgot my password. How can I reset it?
  Click “Forgot Password” on the login page, enter your email, and follow the instructions sent to reset your password.
• How does Fieldway protect my personal data?
  We use SSL encryption and follow strict data protection regulations to keep your information secure.

Contact Us

For inquiries about your order, product details, or general questions, contact us at:

📧 Email:  fieldwayfieldway@gmail.com
📞 WhatsApp: +62 813-9976-6936
🕒 Hours: Monday – Friday  9 AM – 7 PM (WIB)  | Saturday – Sunday 9 AM -3 PM (WIB)